NHS Eye Care Services

You qualify for a free NHS funded sight test if you are:

 

• Aged under 16

• Aged 16,17 or 18 in full time education

• Aged 60 or over

• Diagnosed with diabetes or glaucoma

• Considered to be at risk of glaucoma (as advised by an ophthalmologist)

• Aged 40 or over and the parent, brother, sister, son or daughter of a person diagnosed with glaucoma

• Registered blind or partially sighted

• Eligible for an NHS Complex Lens Voucher (your optician will advise on your entitlement)

• Claiming Benefit (Income Support, Income-based Jobseeker's Allowance, Income-based Employment        and Support Allowance, Pension Credit Guarantee Credit or receiving Tax Credits and meeting qualifying  conditions)

• On a low income and named on a valid HC2 (full help) or HC3 (partial help) certificate

• A prisoner being seen outside prison

 

You qualify for an optical voucher which provides financial help towards the cost of your spectacles or contact lenses if you are:

 

• Aged under 16

• Aged 16, 17 or 18 in full time education

• Eligible for an NHS Complex Lens Voucher (your optician will advise on your entitlement)

• Claiming Benefit (Income Support, Income-based Jobseeker's Allowance, Pension Credit Guarantee Credit or receiving Tax Credits and meeting qualifying conditions)

• On a low income and named on a valid HC2 (full help) or HC3 (partial help) certificate

• A prisoner on leave from prison

 

Your safety

 

This practice is committed to operating and maintaining effective systems for infection control. This applies whether you are being treated by one of our ophthalmic practitioners or by one of our other staff members. When treating you we will ensure that all legal requirements relating to health and safety in the workplace are satisfied and that any requirements and recommendations of the Medicines and Healthcare products Regulatory Agency are adhered to.

 

Complaints

 

If you would like to make a complaint, please contact Lee Husselbury at Lees Optical, 94 High Street, Lees, Oldham, OL4 5AA – 0161 627 5735. Your complaint will be acknowledged within 3 working days and you will receive a response within 10 working days, or as soon as reasonably practicable thereafter.

 

If you are not happy with how your complaint has been handled by us and your complaint relates to your sight test, you can contact NHS England: By post - NHS England, PO Box 16738, Redditch B97 9PT; By email - england.contactus@nhs.net (with ‘For the attention of the complaints manager’ in the subject line); or by telephone 0300 311 22 33 (Monday to Friday 8am to 6pm, excluding English Bank Holidays).

 

If your complaint relates to your spectacles or contact lenses you can contact the Optical Complaints Consumer Service (OCCS), 2-8 Market Square, Bishops Stortford, Herts CM23 3UZ. Tel: 0844 800 5071 / 01279 712584 - e-mail enquiries@opticalcomplaints.co.uk

 

Lees Optical has various policies and procedures in force to ensure the safety of staff and patients. These policies include a chaperone policy, complaints policy, data protection, freedom of information, vunerable person and RIDDOR reporting, all can be seen in store or a copy can be provided to you on request.